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Users who are recording with Overwolf video capture apps and are using the Asus Strix 7.1, Razer Kraken 7.1 or ManO'War headsets will encounter a “No_Playback_Device” error. This error occurs due to a coexistence issue between one of Razer's processes and Overwolf.

To record with both Overwolf and these headsets, please use one of these workarounds:

Closing the Razer / Asus Process

  • Asus Strix 7.1:

    1. Open up the Task Manager - press Ctrl+Shift+Esc or Ctrl+Alt+Del and select "Task Manager"
    2. Look for the process called "nhAsusStrixSvc64 / nhAsusStrix"
    3. Select this process
    4. Right click on it and select "End process"

  • Razer Kraken 7.1:

    1. Open up the Task Manager - press Ctrl+Shift+Esc or Ctrl+Alt+Del and select "Task Manager"
    2. Look for the process called "kraken71chromahelper / kraken APO helper"
    3. Select this process
    4. Right click on it and select "End process"

  • Razer ManO'War 7.1:

    1. Open up the Task Manager - press Ctrl+Shift+Esc or Ctrl+Alt+Del and select "Task Manager"
    2. Look for the process called "Razer ManOWar71 APO Helper"
    3. Select this process
    4. Right click on it and select "End process"

Running Overwolf as Admin

  1. Right click on the Overwolf launcher icon
  2. Click on "Run as administrator"
  3. Start recording

Razer 7.1 Surround Sound Software

Razer's 7.1 Surround Sound software supports the following headset models:

  • Razer Kraken X 
  • Razer Kraken X USB 
  • Razer Kraken
  • Razer BlackShark V2 X


If you have this software and you're experiencing issues recording sound with Overwolf recording apps, please try the following:

  • Make sure that the output device set in the Overwolf recording app you're using is the exact same as the one set in the software.


  • Try toggling off the Surround Sound option or closing the software.
  • If all else fails, you may going to need to remove the software entirely.

Razer THX Spatial Audio

The following Razer headsets support the THX Spatial Audio feature:

  • Razer Karaken (Ultimate, Kitty, Tournament)
  • Razer Nari (regular, Ultimate and Essential)
  • Razer BlackShark V2


If you have the Razer THX Spatial Audio software and you're experiencing issues recording sound with Overwolf recording apps, please try the following solutions:

  • Make sure that the output device set in the Overwolf recording app you're using is the exact same as the one set in the software.



  • Set your system's output device to 'Razer Audio Controller - Game', and do the same for the recording app you're using.

  • Switch between output devices in by following these steps:
    1. Close Overwolf
    2. Set the system's default output device to 'Razer Audio Controller - Game'.
    3. Start Overwolf
    4. Make sure that the output device that set in Overwolf's/the recording app's settings is 'System Default'
    5. Change the system's default output device to 'THX Spatial Synapse'
    6. Try to record your gameplay

  • Check if you have an output device named 'Speakers (Razer USB Sound Card)'. If you do, please set it as your system sound output device.

NOTES

  • Running Overwolf as admin might make it so Overwolf won't be able to detect some of your games, please take this into consideration! If you can't see the Overwolf dock in a supported game after running Overwolf as admin, close Overwolf and start it normally. This workaround is temporary and will need to be repeated every time you restart your computer if you wish to record with these headsets.
  • Closing the Razer process may affect the performance of your headset, however in our testing we haven't encountered any issues of the sort.