Troubleshooting

Error Messages Explanations
"Recording mode set to Active Game, enter a game and press REC again" Explanation: "Active Game" is a recording mode that will only re...
Sun, 29 Dec, 2019 at 3:44 PM
Recording with Razer Kraken 7.1 & ManO'War Headset Compatibility Issues
Users who are recording with Overwolf video capture apps and are using the Razer Kraken 7.1 or ManO'War headset will encounter a “No_Playback_Device” e...
Sun, 29 Dec, 2019 at 10:54 AM
Black Screen When Recording With Overwolf
Compatibility Mode The compatibility mode in the Overwolf capture settings is meant to provide users with average gaming rigs a way to record their games ...
Wed, 29 Jan, 2020 at 3:30 PM
Missing mf.dll on Windows N versions
The mf.dll file is one of many DLL files associated with Windows Media Player. We have found that in order to record videos properly, Windows has to have th...
Sun, 29 Dec, 2019 at 10:54 AM
Enabling Windows Media Player
In some Windows operating systems, Windows Media Player is not enabled by default, which may cause some technical issues like a black screen when trying to ...
Sun, 29 Dec, 2019 at 10:54 AM
Unsupported Sound Format Issue
When trying to use any of Overwolf's video recording apps (Game Capture/Replay HUD/Game Summary) with a specific sound format, you may encounter a reco...
Sun, 29 Dec, 2019 at 10:54 AM
Activating AMD Switchable Graphics for Overwolf
We have found that some laptops and PCs that have both Intel Quick Sync and AMD AMF capable graphic cards can have some video performance issues causing Ove...
Sun, 29 Dec, 2019 at 5:23 PM
Recording Issues with Nahimic / AWC / Sonic Radar
Our team is constantly trying to improve Overwolf and make it silky smooth for you, but you may experience some issues due to conflicts between Overwolf and...
Wed, 8 Jan, 2020 at 5:05 PM